BPO Contact runs multilingual customer support teams from its Casablanca headquarters and its production site in Kénitra, Morocco. You choose the languages and channels; we staff, train and supervise the team.
Inbound customer service, order and delivery questions, account and subscription requests, first-level technical questions and follow-up of open cases. Each agent works full time on your account, with your procedures and tools.
Languages are selected from our validated language grid — for example French, English or Spanish — and every language is qualified for your request and confirmed in the written proposal. The hourly rate depends on the rarest language requested.
Phone, email, live chat and social messaging. The channels, opening hours and service levels for your project are agreed in writing before launch.
Pricing is per dedicated agent, based on our validated rate grid and quoted on request. Technology you ask us to provide (telephony, CRM, IVR) is quoted separately.