Omnichannel Customer Support Outsourcing from Morocco

One dedicated team handles your customers on the channels you select — phone, email, live chat and social messaging — from our Casablanca headquarters and our Kénitra production site in Morocco.

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One team, several channels

Agents work in your helpdesk or CRM so the history of each request stays in one place when a customer moves from email to phone or chat. The channel mix is defined with you before launch.

Typical requests handled

Customer service, order and delivery follow-up, returns, account questions, first-level technical questions and replies to messages received on your social pages.

Languages and hours

Languages are selected from our validated grid and confirmed in the written proposal. Opening hours and service levels are agreed in writing; extended hours are staffed with additional agents.

How pricing works

Pricing is per dedicated agent, based on our validated rate grid and quoted on request; each channel beyond the first is part of the quote. Technology you ask us to provide is quoted separately.

FAQ

Which channels can the team handle?

Phone, email, live chat and social messaging. The channels for your project are confirmed in the written proposal.

Do you work in our tools?

Yes, agents can work in your helpdesk, CRM and telephony when you provide access. If you need us to provide the tools, they are quoted separately.

Where is the team based?

BPO Contact has its headquarters in Casablanca and its production site in Kénitra, Morocco.

How much does omnichannel support cost?

It is quoted on request, per dedicated agent, according to languages, coverage and the number of channels.

Call center outsourcing · Multilingual customer support